General Information

The Company is committed to protecting the privacy of its users and to processing their personal data in a safe and compliant manner with the applicable legislation, in particular the EU Regulation 2016/679 (hereinafter referred to as the “GDPR”).

Types of Personal Data Collected

The Company collects the following personal data from users:

• Navigation data: The Company automatically collects navigation data from users, such as the IP address, browser type, operating system, and page visited. This data is collected for analysis and statistical purposes.
• Data provided voluntarily by the user: The Company collects data provided voluntarily by the user, such as name, surname, email, phone number, address, and other personal data. This data is collected for the purposes of registration on the Site, order management, customer support, and marketing.

Purposes of Personal Data Processing

The personal data collected by the Company is processed for the following purposes:

• Service provision: Personal data is necessary to provide the service requested by the user, such as registration on the Site, order management, and customer support.
• Marketing: Personal data may be used for marketing purposes, such as sending newsletters and promotional communications.
• Analysis and statistics: Navigation data may be used for analysis and statistical purposes.

Legal basis for personal data processing

The processing of personal data for the purposes of service provision and marketing is based on the consent of the user. The user may withdraw their consent at any time by contacting the Company at the contact details provided in this Privacy Policy.

The processing of navigation data is based on the legitimate interest of the Company.

Sharing of Personal Data

The Company does not share the personal data of users with third parties, except for the purposes set forth in this Privacy Policy.

Transfer of Personal Data Abroad

The personal data of users may be transferred abroad, to countries that guarantee an adequate level of protection of personal data.

User Rights

The user has the following rights in relation to their personal data:

• Right of access: The user has the right to request access to their personal data from the Company.
• Right of rectification: The user has the right to request the rectification of their personal data from the Company in case of inaccuracy or incompleteness.
• Right to erasure: The user has the right to request the erasure of their personal data from the Company, within the limits provided by law.
• Right to restriction of processing: The user has the right to request the restriction of the processing of their personal data from the Company.
• Right to data portability: The user has the right to request the portability of their personal data from the Company, in a structured and machine-readable format.
• Right to object: The user has the right to object to the processing of their personal data from the Company, within the limits provided by law.

The user may exercise their rights by contacting the Company at the contact details provided in this Privacy Policy.

Data retention

The Company retains the personal data of users for the time necessary for the purposes for which they were collected.

Data security

The Company adopts adequate technical and organizational security measures to protect the personal data of users from unauthorized or unlawful processing and from accidental loss, destruction, or damage.

Changes to the Privacy Policy

The Company may modify this Privacy Policy at any time. The changes will be published on the Site and will come into force from the date of publication.

Contact

For any information relating to this Privacy Policy, the user may contact the Company at the following contact details:

support@bitro.io

If you have other questions you can use our contact form.